CrawlJobs Logo
Beretta Clima Italia Logo Beretta Clima Italia · Customer Service

Customer Service Business Relationship Manager

United States, Remote City Employment contract 117500.00 - 234500.00 USD / Year · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

The Customer Service Business Relationship Manager is responsible for driving digital initiatives that improve customer experiences, operational efficiency, and business outcomes. This role sits at the intersection of customer service operations, digital product delivery, and project/program management, ensuring that customer-facing and internal service capabilities are delivered on time, within scope, and aligned to business strategy.

Job Responsibility

  • Partner with Customer Service leadership to translate business objectives, customer experience needs, and operational requirements into scalable digital solutions
  • Serve as the primary liaison between Customer Service stakeholders and digital delivery teams, including IT, Product, AI/Automation, Data, and external vendors
  • Partner with digital product leads to ensure Customer Service initiatives align with the broader digital experience strategy
  • Lead intake, prioritization, and execution of Customer Service digital initiatives, including AI-enabled solutions, CRM enhancements, and ERP integrations
  • Define and manage business and functional requirements for platforms such as Salesforce (case management, workflows, knowledge, CTI) and SAP (order management, billing, service processes)
  • Convert business requirements into project scopes, user stories, acceptance criteria, and delivery roadmaps aligned with Customer Service KPIs
  • Plan and manage digital resource capacity, timelines, budgets, dependencies, and risks across multiple concurrent Customer Service initiatives
  • Ensure seamless integration and data flow across Salesforce, SAP, AI platforms, and downstream reporting and analytics tools
  • Define reporting requirements and data models to support KPIs such as CSAT, AHT, FCR, backlog, SLA adherence, and productivity
  • Partner with data and analytics teams to ensure data accuracy, governance, and automation of reporting outputs
  • Support testing, training, change management, stakeholder communication, and rollout of new tools and processes to ensure adoption and sustained value
  • Ensure compliance with enterprise architecture standards, security, data privacy requirements, and SDLC / Agile delivery practices

Requirements

  • Bachelor’s Degree
  • 5 + years of experience with CRM and customer service platforms

Nice to have

  • Hands-on experience with customer data and electronic transactions within an SAP environment
  • Understanding of omnichannel service channels (phone, chat, email, self-service), and experience in workflow automation and optimization
  • Ability to analyze service data, dashboards, and KPIs to inform prioritization and decision-making
  • Proven project management expertise, including planning, execution, risk management, and delivery in complex matrixed environments
  • Familiarity with Agile, Scrum, or hybrid delivery methodologies
  • Strong business acumen with ability to balance customer experience, operational efficiency, and cost considerations
  • Ability to lead through influence, manage stakeholders, and align diverse teams toward shared outcomes
  • Excellent communication skills, including executive-level updates and facilitation of working sessions
  • Change leadership mindset with experience driving adoption across customer service teams

What we offer

  • Medical
  • Dental
  • Vision
  • Wellness incentives
  • Retirement Benefits
  • Paid vacation days, up to 15 days
  • paid sick days, up to 5 days
  • paid personal leave, up to 5 days
  • paid holidays, up to 13 days
  • birth and adoption leave
  • parental leave
  • family and medical leave
  • bereavement leave
  • jury duty leave
  • military leave
  • purchased vacation
  • Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Health Savings Account
  • Health Care Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance
  • Short-term cash incentives
Beretta Clima Italia - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Business Relationship Manager

8 matching positions

Relationship Manager - Customer Growth, Business Cards & Payments

Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids,...
Location
Location
United States , Grand Rapids
Salary
Salary:
100000.00 - 135000.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of sales experience
  • Bachelor's Degree
  • 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio
  • 1 year of experience working with Small Businesses Customers
  • 1 year of experience in the financial services industry
  • Proficiency using Salesforce.com
  • Proficiency using Google Suite
Job Responsibility
Job Responsibility
  • Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business
  • Learn the purchasing needs and behaviors of our current customers
  • Analyze the total business spend to identify additional opportunities to leverage our products and services
  • Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
  • Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems to ensure data compliance
  • Drive incremental charge volume on the card with existing customers
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits
  • Fulltime
Read More
Arrow Right

Relationship Manager - Customer Growth, Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the co...
Location
Location
United States , Kansas City; Little Rock; Springfield
Salary
Salary:
100000.00 - 135000.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of sales experience
  • Ability to secure appointments directly with customers
  • Proven experience growing existing customers in the field
  • Relationship building and strategic selling skills
  • Strong organizational, interpersonal, telephone and PC Skills
  • Excellent needs-based oral presentation skills
  • Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
  • Proficiency using Salesforce.com
  • Proficiency using Google Suite
Job Responsibility
Job Responsibility
  • Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions to positively impact their business
  • Learn the purchasing needs and behaviors of our current customers
  • Analyze the total business spend to identify additional opportunities to leverage our products and services
  • Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
  • Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems to ensure data compliance
  • Drive incremental charge volume on the card with existing customers
  • Outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement
  • Educate customers on the Capital One value proposition and solutions to benefit their businesses
What we offer
What we offer
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Relationship Manager - Customer Growth, Business Cards & Payments

The Business Cards & Payments (BC&P) organization is committed to fueling the co...
Location
Location
United States , New York; Jersey City
Salary
Salary:
100000.00 - 135000.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of sales experience
  • Ability to secure appointments directly with customers
  • Proven experience growing existing customers in the field
  • Relationship building and strategic selling skills
  • Strong organizational, interpersonal, telephone and PC Skills
  • Excellent needs-based oral presentation skills
  • Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
  • Bachelor's Degree
  • 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio
  • 1 year of experience working with Small Businesses Customers
Job Responsibility
Job Responsibility
  • Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business
  • Learn the purchasing needs and behaviors of our current customers
  • Analyze the total business spend to identify additional opportunities to leverage our products and services
  • Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
  • Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems to ensure data compliance
  • Drive incremental charge volume on the card with existing customers
  • Drive business results while delivering superior service to our customers
  • Be responsible for growing customer purchase volume in your assigned territory
  • Be responsible for all aspects of the sales cycle
What we offer
What we offer
  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Fulltime
Read More
Arrow Right

Senior Manager- Business Relationship Manager

Technology_VOIS is an internal organisation that acts as an internal service pro...
Location
Location
India , Pune; Bangalore
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Broad and strong IT knowledge
  • Technology account management/consultancy experience
  • IT service Management (ITIL)
  • Rigor and reliability in the follow up and implementation of actions
  • Commercial/Financial governance experience
  • Strategic thinking
  • IT strategic relationship management
  • Account management/business development
  • IT Service management
  • Financial governance
Job Responsibility
Job Responsibility
  • Build a strong strategic relationship with key stakeholders in Technology_VOIS and customer side (C-level and direct reports)
  • Understanding of the local market/group function IT strategy, business pressures/challenges
  • Representation of the internal customer in service design, service portfolios and service offerings
  • Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities
  • Pipeline demand management
  • Execution of demand/change management and governance
  • Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle)
  • Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as BAU (ensuring the delivery to the contractual SLAs/KPIs, cost and saving projections)
  • Acting as the voice of the customer monitor, reporting, managing and escalating (as required) any service quality related issues with Technology_VOIS service leads
  • Understanding internal customers’ strategy/evolution and initiating internal Technology_VOIS change as required. Preparation and management of the Change Requests through internal governance process
Read More
Arrow Right
New

Customer Service Manager

We are looking for a Customer Service Manager to lead the client experience for ...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading customer service operations in a business-to-business, e-commerce, or program-based environment
  • Working knowledge of purchasing management, procurement processes, and material coordination
  • Ability to evaluate customer needs and translate them into service improvements and operational solutions
  • Strong organizational and administrative management skills with close attention to detail
  • Effective communication skills with the ability to build positive relationships across clients, vendors, and internal teams
  • Proficiency in managing multiple priorities while maintaining service quality and timely follow-through
  • Experience using data, feedback, and performance measures to improve customer satisfaction and account outcomes
Job Responsibility
Job Responsibility
  • Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment
  • Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner
  • Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication
  • Identify service gaps and workflow inefficiencies, then implement practical improvements that strengthen accuracy, speed, and customer satisfaction
  • Monitor online ordering platform performance and collaborate with internal teams to recommend enhancements that improve usability and reliability
  • Track service trends, customer feedback, and account performance metrics to support retention efforts and continuous improvement initiatives
  • Coordinate cross-functional efforts between customer service, purchasing, and administrative teams to maintain consistent execution and communication
  • Support process updates and operational changes as needed, ensuring minimal disruption to customers and internal stakeholders
Read More
Arrow Right

Customer Service Manager

We are looking for a Customer Service Manager to lead branch service operations ...
Location
Location
United States , Modesto
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong judgment
  • service-first mindset
  • ability to keep branch activities running accurately, securely, and efficiently
Job Responsibility
Job Responsibility
  • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately
  • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience
  • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified
  • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness
  • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness
  • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards
  • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team
  • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships
  • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts
  • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Asset Servicing Customer Service Manager

The Asset Servicing Customer Service Manager provides full leadership and superv...
Location
Location
Ireland , Dublin
Salary
Salary:
65600.00 - 98400.00 EUR / Year
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Intermediate to senior level experience in a related role
  • people management experience
  • Bachelor’s/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Manage a team of people responsible for managing queries from customers for Asset Servicing activities including Corporate Action, Income and Proxy
  • Manage daily team workflow, escalations, client reporting, and managing ad-hoc client query based processes
  • Manage team member's 1-1 meetings, team meetings and goal setting and ongoing management of feedback
  • Act as 1st level escalation point for Platinum and Priority clients, attending and presenting at Client Service review and due diligence meetings, and general relationship building with our client base
  • Liaise with clients on Corporate Action events to solicit missing instructions and to advise of short fuse events where required
  • Work as a partner to Operations, Country Management, Product Management, and building relationships with those groups
  • Manage, track and mitigate risk incoming client responses, customer funding, claims processing, payment allocation and corporate action processing
  • Prepare weekly/monthly metrics on department’s performance including detailed analysis of any query turnaround times, aging, opportunities to manage self serviceable queries back to clients, and to build information packs to present back to clients
  • Perform causal analysis on processes to continuously identify gaps, improvements/system enhancements
  • Monitor MIS reporting relating to client queries, and will manage aging queries, escalating where required with internal teams to ensure quick resolution
What we offer
What we offer
  • Business casual workplace
  • Hybrid working model (up to 2 days working at home per week)
  • Competitive base salary (annually reviewed)
  • Additional benefits supporting well-being, growth and work-life balance
  • Fulltime
Read More
Arrow Right

Relationship Manager, Business Cards & Payments (Greater Cincinnati)

At BC&P, we bring a builder's mindset to work, just like the business owners we ...
Location
Location
United States , Cincinnati
Salary
Salary:
100000.00 - 135000.00 USD / Year
capitalone.com Logo
Capital One
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of sales experience
  • Bachelor's Degree
  • 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio
  • 1 year of experience working with Small Businesses Customers
  • 1 year of experience in the financial services industry
  • Proficiency using Salesforce.com
  • Proficiency using Google Suite
Job Responsibility
Job Responsibility
  • Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions to positively impact their business
  • Learn the purchasing needs and behaviors of our current customers
  • Analyze the total business spend to identify additional opportunities to leverage our products and services
  • Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
  • Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems to ensure data compliance
  • Drive incremental charge volume on the card with existing customers
What we offer
What we offer
  • Health, financial and other benefits
  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Fulltime
Read More
Arrow Right