Customer Service Business Improvement Manager

• Collaborate with central and local Process Teams on managing various process improvement topics (e.g. E2E Product Line analysis and deployment, operational process surveillance, cross domain interfaces, process team preparation for internal and external Audits)
• Define and deploy audit governance to boost on time and on quality finding closure for the business in close collaboration with the Quality department
• Prepare any upcoming Audit with the impacted teams in Customer Services
• Coordinate and monitor Corporate Audits within Customer Services in close collaboration with the central Audit Team in 2M
• Analyze data to define and develop Workflow Control Boards & other Performance Dashboards across Customer Services Processes including coding such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
• Be part of the SU-Domain core team while working on process simplification, architecture improvements and end 2 end process flow efficiency increase
• Use GenAI to further improve BMS and our daily way of working

• Profound knowledge and hands-on experience in Lean Management / Problem Solving
• Proven experience in leading workshops such as Kaizen, 5S, PPS
• Proven ability to lead complex, cross-functional initiatives from conception to completion, successfully managing stakeholders at different levels of the organisation
• The ability to inspire and provide purpose, clearly articulating the "why" behind our initiatives
• Capability to design effective strategies for change management
• Strong analytical skills with the ability to identify issues and develop creative solutions
• Good command and control over Programming Languages and BI such as Python, Pyspark, SQL, SLATE, Apsheets and Google Looker Studio
• Advanced hands-on skills to prepare and visualize data in a meaningful manner with Skywise technologies
• 2 years of relevant experience in Skywise technologies is desirable
• Negotiation-level English proficiency

Knowledge of GenAI technologies is a plus

• The chance to work in a multicultural environment
• The opportunity to grow your skills and capabilities thanks to our Airbus learning offer (digital solutions, classroom sessions, certified training....) and career opportunities across the globe
• A hybrid working model, allowing you to combine onsite and offsite work
• A modern office at Parque das Nacoes, well connected to public transportation
• A motivated and fun crew to grow and build and shape the GBS together
• An intense and exciting onboarding experience
• Work in a balanced environment: Beyond the many benefits offered to its employees, joining Airbus is also the guarantee of a respectable work-life balance. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking