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Robert Half Logo Robert Half · Banking

Customer Service Banking Representative

United States, Columbus · Job Posted April 10, 2026
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Job Description

This role provides real-time phone support to Retail banking colleagues, offering expert guidance on policies, procedures, systems, and customer service issues. Specialists are expected to deliver coaching and solutions that align with the client's standards. In addition to Retail support, CSC Specialists assist with overflow from other Lines of Business, ensuring consistent service across the enterprise.

Job Responsibility

  • Provide inbound phone support to Huntington Retail banking colleagues, resolving inquiries related to policies, procedures, systems, and customer service scenarios
  • Deliver coaching and guidance to colleagues to promote best practices and elevate customer experience
  • Resolve complex customer issues through completion, ensuring adherence to service level agreements
  • Support overflow call volume from other Lines of Business (e.g., Business Banking, Wealth Management, Lending), applying cross-functional knowledge and CSC resources
  • Identify and recommend process improvements to enhance internal workflows and external customer service
  • Maintain accurate documentation of interactions and resolutions in CSC systems
  • Participate in team huddles, calibration sessions, and ongoing training to stay current on updates and initiatives
  • Perform other duties as assigned

Requirements

  • High School Diploma or equivalent
  • 3 or more years of customer service experience
  • Experience within the Customer Solution Center or Retail Banking environment
  • Associate’s degree preferred
  • Working knowledge of transferable systems such as Argo Teller, account opening requirements, ATM support, CD/IRA regulations, and Lending Policies
  • Supervisory or leadership experience is a plus
  • Proven ability to resolve complex customer service issues with professionalism and empathy
  • Strong written and verbal communication skills
  • Collaborative team player with a passion for delivering “Simply the Best” service
  • Proficiency in PC and internet-based applications

Nice to have

  • Experience within the Customer Solution Center or Retail Banking environment
  • Associate’s degree preferred
  • Working knowledge of transferable systems such as Argo Teller, account opening requirements, ATM support, CD/IRA regulations, and Lending Policies
  • Supervisory or leadership experience is a plus
  • Proven ability to resolve complex customer service issues with professionalism and empathy
  • Strong written and verbal communication skills
  • Collaborative team player with a passion for delivering “Simply the Best” service
  • Proficiency in PC and internet-based applications

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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