Customer Service Associate

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• act as a primary support person for the customer and internal partners supporting customer services
• provide information to managers as well as internal and external customers to resolve customer issues

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Knowledge and understanding of International Trade Service business, processes, and procedures
• specifically Standby Letters of Credit
• experience working CEO Trade online platform
• experience handling import/export letters of credit and/or collections
• excellent verbal, written, and interpersonal communication skills
• experience implementation solutions on behalf of the customer/client, while improving productivity and customer satisfaction
• ability to interact with all levels of an organization, including external partners
• intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• sound analytical skills with high attention to detail and accuracy
• strong problem-solving skills
• ability to navigate multiple computer systems, applications, and utilize search tools to find information
• ability to work in a fast-paced deadline driven environment
• ability to achieve high production and quality standards

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement