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We are looking for a dedicated Customer Service Associate to work for a Jewish nonprofit. In this role, you will provide exceptional support to clients, ensuring their needs are met with efficiency and care. This position requires strong communication skills and attention to detail, as you will be responsible for maintaining accurate client records and assisting with various administrative tasks.
Job Responsibility:
Provide detailed guidance to clients over phone and email
Update and maintain accurate client information in the database during and after interactions
Assist clients in resolving challenges related to loan applications and processes
Conduct outreach to local community organizations and non-profits to promote awareness of company services
Utilize technology effectively to enhance communication and streamline operations
Requirements:
Proven experience in customer service or a similar role
Ability to communicate effectively via phone, email, and other channels
Skilled in managing and updating client records with accuracy
Familiarity with administrative tasks and office operations
Strong problem-solving abilities to assist clients with loan-related issues
Proficiency in using technology and office software
Capability to work collaboratively within a team environment