Customer Service Associate Jobs

Customer Service Associate

Walgreens

Location:
United States , Madison

Category:
Customer Service

Contract Type:
Not provided

Salary:

15.00 - 17.50 USD / Hour

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Job Description:

Walgreens is a great place to be. Why? Because the work you do makes a difference in your entire community, helping customers with all the essentials they need. And it doesn’t stop there. Your career gets a boost with new opportunities to learn and grow every day – from our store aisles and the registers to merchandising and display work. So when you join our family, you get to impact your customers’ lives and your future.

Job Responsibility:

Models and delivers a distinctive and delightful customer experience
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
Engages customers and patients by greeting them and offering assistance with products and services
Resolves customer issues and answers questions to ensure a positive customer experience
Models and shares customer service best practices with all team members
Provides customers with courteous, friendly, fast, and efficient service
Recommends items for sale to customer and recommends trade-up and/or companion items
Registers customer purchases on assigned cash register, collects cash and distributes change as requested
processes voids, returns, rain checks, refunds, and exchanges as needed
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
Implements Company asset protection procedures to identify and minimize profit loss
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
Completes resets and revisions as directed
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
For consumable items, assists in stock rotation, using the first in, first out method and restock outs
Has working knowledge of store systems and store equipment
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
Complies with all company policies and procedures
maintains respectful relationships with coworkers
Completes special assignments and other tasks as assigned
Attends training and completes PPLs requested by Manager or assigned by corporate

Requirements:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

Nice to have:

Prefer six months of experience in a retail environment
Prefer to have prior work experience with Walgreens
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours

What we offer:

Health, dental and vision*
Paid time off benefits
Employee discount
Retirement Savings Plan (401(k))
Flexible hours
Training programs

Additional Information:

Job Posted:
December 26, 2025

Work Type:

On-site work

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