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Customer Service Associate

https://www.bosch.pl/ Logo

Robert Bosch Sp. z o.o.

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Location:
Philippines , Taguig

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Associate position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

Job Responsibility:

  • Provides excellent customer service over the phone to vehicle owners according to customer package
  • Assists customers with account and subscription related inquiries
  • refunds, enrollments, changes, account updates, credentials, etc.
  • Provides support over the phone to the Police when a vehicle is reported stolen, following the established protocols
  • Provides support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account
  • Exhibits high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
  • Performs other functions related to the position

Requirements:

  • Excellent communication and interpersonal skills
  • Strong customer service and problem-solving abilities
  • Proficiency with computers and various software systems
  • Ability to remain calm and efficient in a fast-paced environment
  • Amenable to work on night shift, holidays and working on-site

Nice to have:

  • Experience in customer service, dispatch, or a call center is often preferred
  • Fresh Graduates are welcome to apply
What we offer:
  • Clothing Allowance
  • Laundry Allowance
  • Rice Allowance
  • 20% Night Differential
  • Day 1 HMO + 1 Free Dependent
  • Insurance Coverage (Life & Accident)
  • Vacation Leave Credits
  • Sick Leave Credits
  • Performance Bonus

Additional Information:

Job Posted:
March 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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