Customer Service Associate Job at Avantor (Dublin)

Customer Service Associate

Avantor

Location:
Ireland , Dublin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Avantor provides a broad variety of mission-critical products and services for major pharmaceutical customers and works collaboratively with our clients to provide resource and deliver core scientific activities. We currently have an exciting opportunity for a Customer Service associate to join our business in Ireland. The successful candidate will be the driving force behind delivering excellent customer service and internal account management to our key customers. Working hours: Monday-Friday, 08:00-16:30 and 08:30-17:00 Hybrid 2 days per week in the office

Job Responsibility:

Processing orders, managing deliveries (including creating, viewing, displaying and listing sales orders, order confirmations) for various customers
Responsible for internal account management for our key customers
Offer one-time resolution on queries to customers
Ensure customers receive all necessary regulatory certification
Advising customers of delivery dates and status of orders
Capable of resolving complex customer issues such as pricing and margin blocks
Effectively handles customer complaints and reaches timely resolution
Works alongside finance in resolving invoice queries for customers
Co-ordinate with Finance re pricing, account set up and charges
Updating and validating all relevant customer information on our CRM
Monitors open orders, blanket order, forecasts and virtual stock for customers

Requirements:

Leaving Certificate (or equivalent)
Experience in Customer Relationship role, displaying excellent customer focus
The desire to provide consistently high levels of customer service, feeling comfortable with autonomously handling complex queries and questions
Demonstrable experience building strong relationships with key customer contacts & key internal stakeholders
Ability to work to tight deadlines in line with KPI’s
IT Literate, example with MS Office applications
Excellent time management & telephone etiquette capabilities
Highly professional written and verbal communication skills
Proactive –can work with minimal supervision
Comfortable with a fast paced and dynamic working environment
A proven team player

Nice to have:

Previous SAP knowledge a distinct advantage
Prior experience within the Life Sciences industry a distinct advantage (but not essential)

What we offer:

Attractive salary in line with your qualifications
Working in a dynamic environment
Annual performance bonus
25 days annual leave
Educational assistance & support
Company pension plan (with 5% employer contribution)
Employee assistance program for employees and family members

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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