Customer Service Associate

• Responding to customer questions via phone, email, or chat
• Processing orders and returns
• Troubleshooting product or service concerns
• Documenting interactions
• Escalating issues when necessary
• Maintaining up-to-date records
• Supporting sales and account teams
• Contributing to a friendly, solution-oriented environment

• High school diploma or equivalent required
• some college coursework or a degree is a plus
• Prior experience in customer service, retail, or a call center environment preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the capability to resolve customer issues efficiently
• Ability to remain detail oriented and courteous with customers at all times
• Proficiency in using computers, office software, and customer relationship management (CRM) tools
• Strong organizational skills and keen attention to detail
• Ability to manage multiple tasks and adapt to a fast-paced environment
• Willingness to work flexible hours, including evenings or weekends as needed

Bilingual abilities (such as English/Spanish) are a plus

• Medical, vision, dental, and life and disability insurance
• Eligible to enroll in company 401(k) plan
• Free online training