Customer Service Associate

• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed
• Build and maintain positive relationships with customers to ensure satisfaction and loyalty
• Process and manage customer orders accurately, including quoting and order entry
• Review purchase orders for pricing accuracy and ensure all data is correctly recorded
• Utilize Oxaion software to handle order entry, scheduling, and customer account management
• Maintain organized and accurate records of customer transactions, communications, and complaints
• Coordinate with internal teams to ensure smooth workflows and timely order processing
• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines
• Use Microsoft Office applications for administrative tasks and documentation
• Travel occasionally for training and customer site visits, as required

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Strong verbal and written communication skills
• Exceptional organizational abilities and attention to detail
• Ability to analyze problems and provide effective solutions
• Experience with customer account management and order processing systems
• Capable of multitasking and prioritizing tasks in a dynamic environment
• Accurate typing skills and fluency in English

Bilingual skills in Spanish, German, or Portuguese

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan