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Customer Service Associate

https://www.ikea.com Logo

IKEA

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Location:
United States , Hicksville

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

19.52 - 27.86 USD / Hour
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Job Description:

This is a part-time role at IKEA as a Customer Service Associate. Responsibilities include creating a positive customer experience, solving problems, facilitating smooth transactions and returns, and promoting loyalty. Benefits like paid leave, parental leave, discounts, and health plans are included.

Job Responsibility:

  • Creates a positive customer experience by ensuring accurate transactions and/or orders
  • Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
  • Builds emotional connections through meaningful and empathetic interactions with customers
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
  • Offers and sells services to customers during the handover process when needed
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

  • 2-3 years of retail customer service experience preferred
  • High School Diploma or equivalent
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (Must work minimum of 20 hours per week)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
May 02, 2025

Employment Type:
Parttime
Work Type:
On-site work
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