Customer Service Associate, IKEA

Customer Service Associate

IKEA

Location:
United States, Hicksville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.52 - 27.86 USD / Hour

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Job Description:

This is a part-time role at IKEA as a Customer Service Associate. Responsibilities include creating a positive customer experience, solving problems, facilitating smooth transactions and returns, and promoting loyalty. Benefits like paid leave, parental leave, discounts, and health plans are included.

Job Responsibility:

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

2-3 years of retail customer service experience preferred
High School Diploma or equivalent

What we offer:

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (Must work minimum of 20 hours per week)
A fun and inclusive work environment

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Parttime

Work Type:

On-site work

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