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Robert Half Logo Robert Half · Customer Service

Customer Service Associate

United States, Jersey City Contract work · Job Posted June 15, 2026
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Job Description

We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust.

Job Responsibility

  • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach
  • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact
  • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion
  • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style
  • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution
  • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment

Requirements

  • Experience using CRM platforms to document interactions and manage customer support activity
  • Background in client-facing service roles with a strong focus on relationship management
  • Demonstrated ability to handle complaints calmly and work toward effective resolutions
  • Commitment to delivering high levels of customer satisfaction through clear and responsive support
  • Experience in call center customer service or another high-volume support setting
  • Strong verbal and written communication skills with attention to detail and accuracy

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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