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Customer Service Associate

Applied Biological Materials Inc

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Location:
Canada , Richmond

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

50000.00 - 70000.00 CAD / Year
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Job Description:

The majority of this role involves customer communication and order processing — ensuring that quotes, orders, payments, and shipments are handled smoothly and professionally. The position also includes light front desk responsibilities to help maintain a polished and welcoming front-office presence.

Job Responsibility:

  • Communicate professionally with customers via phone and email regarding quotes, orders, payments, and shipments
  • Process customer orders end-to-end in a timely and accurate manner: confirm details, enter into system, coordinate with logistics, and ensure delivery
  • Track and follow up on production timelines, shipping statuses, and outstanding payments
  • Collaborate with internal teams (production, logistics, finance) to resolve order or shipment issues
  • Maintain accurate customer records and contribute ideas to improve service quality and efficiency
  • Support front desk operations as needed: greet visitors, answer calls, and handle mail and deliveries

Requirements:

  • Post secondary education in Business, Communications, or a related field preferred (open to recent graduates with strong customer service or order processing experience)
  • Previous experience in customer service retail, hospitality, or other client-facing roles is an asset — full training will be provided
  • Outstanding command of spoken and written English with clear, confident, and professional communication skills
  • Professional appearance and demeanor with a pleasant, approachable personality
  • High competency and efficiency, with outstanding time management and multitasking skills
  • Strong organizational skills, attention to detail, and accuracy in order processing
  • Positive attitude, proactive mindset, and eagerness to learn and grow
What we offer:
  • Hands-on training and mentorship to build practical customer service and operations skills
  • Opportunities for career growth within a stable and fast-growing company
  • A supportive, collaborative team environment
  • Exposure to both customer-facing and administrative functions

Additional Information:

Job Posted:
February 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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