Customer Service Associate Job at Associa (Atlantic City)

Customer Service Associate

Associa

Location:
United States , Atlantic City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Administrative Customer Service Associate supports the daily operations of the Warwick Condominium Association by performing administrative, resident service, and event coordination duties. This position serves as the first point of contact for residents, visitors, and vendors, ensuring effective communication, smooth operations, and positive community experience. Responsibilities include administrative support, event coordination, and janitorial task oversight.

Job Responsibility:

Serve as the primary contact for residents, visitors, and vendors in person, by phone, and via email
Process and distribute incoming and outgoing mail for the Association and management office
Conduct new owners and tenant welcome meetings and building tours
Oversee and maintain current lease and tenant information
Support front desk operations, including scheduling, procedure updates, Blue Box package management and billing
Provide front desk day-shift coverage as needed
Manage and update resident and owner data in C3 and shared databases, including lease tracking and access devices (fobs, keys, etc.) for Butterfly MX and Blue Box systems
Prepare and distribute community notices, bulletin board postings, and email communications
Oversee and record pool badge distribution, bicycle registration, and monthly bike room inspections
Maintain records for emotional support animal registrations and documentation
Maintain accurate records for storage locker assignments and waitlists
Assist residents with maintenance requests and coordinate with maintenance staff for follow-up
Provide general office support including printing, scanning, filing, and supply ordering
Conduct regular janitorial inspections
assign and track task completion to ensure quality standards
Monitor all community spaces, including pool and recreation areas, to ensure organization, safety, and cleanliness
Monitor and restock office and janitorial supplies as needed
Plan, organize, and assist with community programs, recreational activities, and seasonal events
Serve as liaison to the Pool, Social, and House Committees to ensure effective communication and event execution
Prepare and post event notices and promotional materials via bulletin boards, email, and other communication platforms
Coordinate with committees and staff for event setup, staffing, and cleanup
Provide courteous, professional, and timely assistance to residents with inquiries, concerns, and requests
Foster a welcoming, inclusive, and community-focused environment

Requirements:

Proficiency in Microsoft Office (Word, Excel, Outlook) and community management systems such as C3, TownSq, and Butterfly MX
Strong organizational, communication, and customer service skills
Ability to follow written and verbal instructions accurately
Discretion and confidentiality in handling sensitive information
Proactive, detail-oriented, and dependable with strong teamwork and problem-solving skills
Ability to maintain a clean, organized, and efficient work environment
Schedule: Full-Time
Administrative- | Thursday–Saturday, 8:00 a.m.–4:00 p.m.
Front Desk Tuesday -Wednesday 8am-4pm

Additional Information:

Job Posted:
January 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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