Customer Service Associate

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
• Ensuring customer satisfaction and strive to meet service standards
• A typical day will likely involve fielding between 75 to 100 calls
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns

• 6 Months experience in an office environment
• 6 Months experience using a computer with Microsoft Windows PC applications
• 6 Months of Work from home environment
• High school diploma or GED
• New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
• Must Pass Drug screen
• Must Pass a background check with Education check and employment verification check

Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims

• medical insurance
• dental insurance
• vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short- and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits