Customer Service Associate Poker English

• Provide award winning service across all channels such as chat, email and phone ensuring that each interaction leaves a lasting positive impression
• Provide first time resolution to customers and relay outcomes of investigations and escalate issues that affect the customer
• Maintain a quality and assurance score that meets or exceeds department KPIs such as satisfaction scores and waiting times
• Learn about our products, services and promotions to successfully understand every customer’s needs including marketing initiatives and customer support functions and processes
• Collaborate with teams across Entain to collectively enhance the overall customer experience

• A High School Diploma or equivalent
• Fluent written and spoken English
• A flexible approach to work schedules and shift patterns
• A customer-focussed mindset, with the ability to work independently and as part of a team

Previous experience in a contact centre or customer service environment is desirable

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support