Customer Service Associate Manager, Wells Fargo

Wells Fargo

Location:
United States, Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Associate Manager in Consumer & Small Business Banking Operations (CSBBO) Customer Service Everyday Banking Team.

Job Responsibility:

Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues
Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience
1+ years of leadership experience

Nice to have:

Knowledge of CSBBO, Everyday Banking policies and procedures
Ability to coach, train, and mentor in a flexible work environment
Ability to mitigate risk and maintain ethical integrity
Ability to inspire and engage the broader team
Ability to retain and grow high potential talent/teams
Expected to maintain composure in a changing environment
Ability to build relationships, partner and collaborate with other business and functional areas
Detail oriented with the ability to maintain organization in a fast-paced environment
Experience with Workday and Microsoft Office (MS Word, MS Excel, MS PowerPoint)
Highly refined and professional verbal and written communication skills

Additional Information:

Job Posted:
August 22, 2025

Expiration:
August 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Associate Manager