Customer Service Associate Manager Bi-Lingual, Wells Fargo

Wells Fargo

Location:
United States, Raleigh

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Associate Manager as part of Consumer and Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com

Job Responsibility:

Supervise Customer Service Representatives in internal and external customer inquiries, complaints, and disputes resolution tasks and processes to ensure timely completion, quality, and compliance in customer service
Identify opportunities for customer service improvement, policy and procedure enhancement, and risk control development in customer service
Make daily supervisory and tactical decisions and resolve issues related to customers and colleagues, as well as staffing requirements under direction of customer service management, leveraging interpretation of policies and procedures
Collaborate and consult with internal partners, relationship managers, and colleagues to ensure customer satisfaction
Interact directly with external customers
Manage allocation of people and financial resources for customer service
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Bilingual English and Spanish

Nice to have:

Prior experience with Consumer and Small Business Banking Operations (CSBBO) Customer Service, National Small Business Banking Center (NBBC)
Knowledge and understanding of call center operations in the financial services industry
Ability to lead during times of ambiguity and change
Ability to recruit, retain, and grow high potential talent/teams
Adaptable and flexible coaching style which considers the needs of learning styles of a diverse team
Ability to inspire and engage the broader team, leading with ethics and integrity in all we do
Experience recognizing service opportunities and providing exceptional customer satisfaction
Ability to lead during times of ambiguity and change
Ability to develop partnerships and collaborate with other business and functional areas
Ability to leverage diversity and develop next level of team
Ability to recruit, retain, and grow high potential talent/teams
Highly refined and professional verbal and written communications

Additional Information:

Job Posted:
August 15, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Associate Manager Bi-Lingual