Customer Service Associate II

• Creates a positive customer experience by ensuring accurate transactions and/or orders
• Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
• Builds emotional connections through meaningful and empathetic interactions with customers
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
• Offers and sells services to customers during the handover process when needed
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

1 year sales or customer service experience preferred

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment