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Customer Service Associate (Childcare)

United States, Frisco Employment contract 17.50 USD / Hour · Job Posted June 15, 2026
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Job Description

At IKEA, we are a very family-friendly retailer, that's why we offer IKEA Småland, a place for kids to have fun while our customers shop on their own. As a Children’s Activity Area Associate, you will: Contribute to creating a pleasant and safe environment for the children that visit our play facility. Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment. Participate in the planning and execution of children’s activities both in and outside of Småland. Build meaningful and empathetic relationships with children and their caretakers. Strictly adhere to all IKEA play facility and safety & security policy and procedures. Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed.

Job Responsibility

  • Contribute to creating a pleasant and safe environment for the children that visit our play facility
  • Register children, monitor and entertain children while in the playroom, and maintain a clean and hygienic environment
  • Participate in the planning and execution of children’s activities both in and outside of Småland
  • Build meaningful and empathetic relationships with children and their caretakers
  • Strictly adhere to all IKEA play facility and safety & security policy and procedures
  • Support in other areas of the customer experience function as needed, such as cashier and greeter role to provide additional coverage when needed

Requirements

  • Experience in retail or childcare preferred
  • Physical Demands: Lifting and Carrying Occasionally (1-25lbs)

Nice to have

CPR and First Aid certification training provided

What we offer

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

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