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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Customer Service Assistant

United Kingdom, Birmingham Employment contract 13.62 GBP / Hour · Job Posted April 20, 2026
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Job Description

As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever evolving environment driven by our ways of working commitments: Respectful, Responsive, Supportive, Collaborative, Fun.

Job Responsibility

  • Create a “home away from home” community for students
  • Plan exciting social events and deliver stand-out check in/check-out experiences
  • Handle complaints with care and ensure students feel supported
  • Drive great reviews and high customer satisfaction scores
  • Help meet city revenue and sales targets
  • Stay on top of local trends and competition
  • Smash sales targets and boost re-booking
  • Balance financial performance with customer happiness
  • Engage with local communities through volunteer days and charity efforts
  • Promote recycling, energy-saving, and other echo friendly practices
  • Be an advocate for positive social and environmental change
  • Keep buildings safe, clean, and well maintained
  • Promote a positive safety culture, handling emergencies and reporting incidents as needed
  • Stay up to date with training and always prioritise health and safety

Requirements

  • Experience in PBSA, hospitality or a similar field
  • Proven background in customer service, compliance, and sales
  • Ability to juggle multiple priorities and problem-solve effectively
  • Enthusiasm for fostering community and driving results

What we offer

  • 25 days holiday entitlement (pro rata for part time colleagues)
  • Have your birthday off
  • 8% pension (7.5% employer / 0.5% employee) contribution
  • SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
  • Access to Reward Gateway and enjoy discounts with a number of leading retailer
  • Cycle 2 Work Scheme
  • Service Award Scheme (one day per year up to 5 years’ service)
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