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Oh Polly Logo Oh Polly · Customer Service

Customer Service Assistant

United Kingdom, Bromborough Employment contract 28142.40 GBP / Year · Job Posted May 26, 2026
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Job Description

We’re seeking a dedicated Customer Service Assistant to join our team. You’ll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you’ll drive commercial growth and transform queries into opportunities to build lasting loyalty. We’re looking for a keen problem-solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.

Job Responsibility

  • Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone
  • Supporting customers pre-sale, sharing product knowledge and driving sales
  • Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions
  • Translating daily customer feedback into actionable insights to support continuous service improvement
  • Escalating complex issues where required

Requirements

  • GCSEs (or equivalent) in Maths and English
  • Digitally proficient with an impeccable standard of written English
  • Driven by targets, adaptable to change and thrives in a fast-paced environment
  • Highly organised, punctual, and reliable
  • Previous experience in a customer-facing environment is preferred, though training and on the job support will be provided
  • Capable of interpreting and applying company policies and procedures with consistency

What we offer

  • 50% discount on all Oh Polly, Bo+Tee products
  • Learning and Development opportunities
  • Corporate gym membership
  • An extra day for your Birthday
  • Company Pension
  • Enhanced Holiday Entitlement
  • Your Birthday Off
  • Flexible Working Options
  • Enhanced Company Pension
  • Corporate Gym Membership
  • Enhanced Maternity/Paternity Leave
  • Personal Development Plan
  • Cycle to Work Scheme
  • Company Sick Pay
  • Bright Modern Open Plan Offices
  • Employee Assistance Programme
  • Employee Rewards Platform
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