Customer Service Assistant

• Provide a highly visible point of contact for station users providing customer service to all
• Undertake regular station checks including contractor compliance, security, safety, and equipment
• Respond to and record emergencies and incidents
• Provide a point of contact for the reporting of faults within the station
• Actively assist and provide information to customers
• Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work
• Implement plans to prevent and manage criminal activity on the station
• Provide a proactive role in dealing with hazards or unsafe conditions
• Fulfil allocated duties as prescribed within Emergency Plans

• Command of English language, both written and oral
• Experience of working in a customer facing environment
• Confidence to deal with different types of situations assertively
• Experience of working effectively as part of a team

Educated to GCSE or equivalent in English and maths