Customer Service Assistant, IKEA

Customer Service Assistant

IKEA

Location:
Ireland, Dublin

Category:
Customer Service

Contract Type:
Employment contract

Salary:

15.25 EUR / Hour

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Job Description:

Are you passionate about providing exceptional customer service? IKEA Dublin is looking for enthusiastic and friendly Customer Service Assistants to join our team. In this dynamic role, no two days will be the same as you assist customers across our Customer Services department. You could be handling returns, assisting customers with IKEA’s services or processing payments at the checkouts. If you thrive in a fast-paced environment and love helping people, we want to hear from you.

Job Responsibility:

You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines and processing returns at the returns desk

Requirements:

You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
You have a customer first mindset, where you make the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount & discount portal helping you save €100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Parttime

Work Type:

On-site work

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