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Customer Service Assistant

leedsbuildingsociety.co.uk Logo

Leeds Building Society

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Location:
United Kingdom , Cardiff

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Category:
Banking

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Contract Type:
Not provided

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Salary:

24000.00 GBP / Year
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Job Description:

Join our dedicated team in Cardiff Branch and support you to give our members the great service we pride ourselves on, whatever they're saving for. We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

Job Responsibility:

  • Be a friendly face at Cardiff Branch when customers come into branch
  • Assist with all branch-based products and services
  • Open savings accounts for those looking to invest for a fixed term or save for an important event
  • Make follow up calls and take incoming calls to customers to discuss available products and services
  • Complete daily admin tasks such as booking appointments, scanning, letter writing, incoming post and ensuring that customer records are accurate and up to date

Requirements:

  • Experience of working with customers delivering exceptional service
  • Strong attention to detail with a good level of numeracy to conduct accurate cash transactions
  • Resilient and able to handle challenging customer situations
  • A passion and drive to achieve good customer outcomes
  • Previous experience working with Microsoft Office or in-house computer packages
What we offer:
  • An annual colleague bonus of up to 12%
  • Matched pension contributions of up to 10%
  • 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
  • Colleague Mortgage and Saver products
  • Electric vehicle scheme/ Cycle to Work scheme
  • 2 days' volunteering per year

Additional Information:

Job Posted:
January 07, 2026

Expiration:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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