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Randstad · Customer Service

Customer Service Assistant

United Kingdom, Basingstoke Employment contract 27000.00 GBP / Year · Job Posted May 26, 2026

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Job Description

We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery.

Job Responsibility

Oversee and update customer master data for auditing and data protection
Raise quotations, orders, and schedule agreements to meet agreed service levels
Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers
Work with Distribution, Planning, and Finance departments to manage stock availability and pricing expectations
Investigate customer complaints and take swift action to resolve issues
Liaise with courier agents and use tracking websites to monitor delivery movements
Host and contribute to daily operational meetings and work toward LOTIF (Lines on Time in Full) targets

Requirements

Proven experience in a customer-facing team environment
Intermediate to advanced skills in Microsoft Word and Excel
Experience with SAP and Eskay/Eskea systems is highly advantageous
Previous exposure to the pharmaceutical industry is preferred
High level of organisation, excellent problem-solving skills, and a strong focus on detail
Standard background check required

Nice to have

Experience with SAP and Eskay/Eskea systems is highly advantageous
Previous exposure to the pharmaceutical industry is preferred

Randstad - All Job Offers

27000.00 GBP / Year · Basingstoke

Customer Service Assistant

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