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Customer Service Assistant

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Office Angels

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Location:
United Kingdom , Orpington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26000.00 GBP / Year
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Job Description:

Join Our Team as a Customer Service Assistant! Our client, a leading organisation in the financial services sector, is searching for an enthusiastic Customer Service Assistant to join their vibrant team in Orpington. They help the police community save, invest, and protect their finances in a way that's tailored to their unique needs.

Job Responsibility:

  • Engaging with customers and prospects to provide product information and support throughout the application process
  • Building strong relationships by answering queries about new products and renewals
  • Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
  • Handling inbound and outbound calls with professionalism and accuracy
  • Maintaining detailed records through data input and correspondence scanning
  • Collaborating with the Field Team to enhance knowledge of the Police affinity group
  • Assisting with service improvement initiatives and any additional duties assigned by the Chief Executive Officer

Requirements:

  • A strong background in customer service
  • Excellent communication skills and the ability to remain calm under pressure
  • Strong attention to detail and proficiency in MS Office
  • A results-driven mindset with exceptional time management skills
  • The ability to adapt to workload fluctuations and work effectively as part of a team

Nice to have:

  • Customer-focused with a keen understanding of their needs
  • A self-starter who is organised and forward-thinking
  • Good interpersonal skills to support both customers and colleagues
  • Passionate, positive, reliable, and enthusiastic
  • Ability to use initiative and influence effectively

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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