Customer Service Assistant

We have an excellent opportunity within our Finance Department for a Customer Service Assistant. The role is a permanent position working Saturday to Monday 09.00 - 16.00. The successful candidate will be responsible for supporting the Finance function with a range of accounts related duties. As a Customer Service Assistant within our finance team, you will thrive in a fast-paced environment, working to strict daily deadlines. Your key responsibilities include ensuring that all customer orders are received and processed daily, and that daily deliveries into customer depots are fulfilled in full. You will effectively communicate and resolve any shortages in a timely manner, demonstrating strong prioritisation skills to manage your workload efficiently. Your role is crucial in maintaining smooth operations and excellent customer satisfaction. An overview of the role is detailed below: Effective Communication between Customers, Hauliers and Colleagues; Handling Customer queries, delivery issues, order processing and claims; Handle returns and quarantine stock processing; Providing daily report analysis of shipments