Customer Service Assistant Job at Walker Industries (Caledon)

Job Description

Reporting to the Customer Service Manager, the Customer Service Assistant (Contract) is responsible for creating a positive first impression while interfacing with anyone calling or coming into the office. The Customer Service Assistant acts as a liaison between internal and external stakeholders to ensure traffic flow and communication in the yard is optimal and that needs are addressed in an effective and timely manner. You will assist the Dispatch team and other areas of the company as required. This is a temporary four (4) month contract position. The successful candidate must have reliable transportation, and be available to work on site during the hours of 7 am-4 pm, Monday-Friday. The position is based out of our Walker Gro-Bark Office & Processing Facility in Caledon, ON.

Job Responsibility

Manage traffic flow in the yard and co-ordinate drivers and yard staff through excellent communication
Maintain records for all inbound and outbound materials including confirmations in the computer system of all outbound loads
Enter and confirm customer pick-up orders
Answering phone calls and quickly addressing the caller’s needs in a courteous manner
Greeting walk in clients in a professional manner and promptly servicing their requests
Assist in administrative and dispatch duties
Respond or redirect email inquiries as needed
Collect, sort, and distribute incoming mail
Assist with confirmation calls to customers advising of next day delivery

Requirements

Able to prioritize in a fast-paced environment
Attention to detail
Excellent customer service skills
Proficient in Microsoft Office software
Experience with Oracle software is an asset

Nice to have

Experience with Oracle software is an asset

What we offer

You become part of a team you can count on
Leaders who support your growth and success
A workplace that provides the best health & safety practices in industry

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Customer Service Assistant

Job Description

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