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Customer Service Assistant

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Walker Industries

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Location:
Canada , Caledon

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

19.05 CAD / Hour
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Job Description:

Reporting to the Customer Service Manager, the Customer Service Assistant (Contract) is responsible for creating a positive first impression while interfacing with anyone calling or coming into the office. The Customer Service Assistant acts as a liaison between internal and external stakeholders to ensure traffic flow and communication in the yard is optimal and that needs are addressed in an effective and timely manner. You will assist the Dispatch team and other areas of the company as required. This is a temporary four (4) month contract position. The successful candidate must have reliable transportation, and be available to work on site during the hours of 7 am-4 pm, Monday-Friday. The position is based out of our Walker Gro-Bark Office & Processing Facility in Caledon, ON.

Job Responsibility:

  • Manage traffic flow in the yard and co-ordinate drivers and yard staff through excellent communication
  • Maintain records for all inbound and outbound materials including confirmations in the computer system of all outbound loads
  • Enter and confirm customer pick-up orders
  • Answering phone calls and quickly addressing the caller’s needs in a courteous manner
  • Greeting walk in clients in a professional manner and promptly servicing their requests
  • Assist in administrative and dispatch duties
  • Respond or redirect email inquiries as needed
  • Collect, sort, and distribute incoming mail
  • Assist with confirmation calls to customers advising of next day delivery

Requirements:

  • Able to prioritize in a fast-paced environment
  • Attention to detail
  • Excellent customer service skills
  • Proficient in Microsoft Office software
  • Experience with Oracle software is an asset

Nice to have:

Experience with Oracle software is an asset

What we offer:
  • You become part of a team you can count on
  • Leaders who support your growth and success
  • A workplace that provides the best health & safety practices in industry

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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