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Customer Service Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Bellshill

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

31355.33 GBP / Year
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Job Description:

This is a fantastic role to really get your teeth into! Your role will be to handle daily enquiries and bookings from customers, ensuring the highest quality of service is delivered and any complaints are followed up and escalated where required.

Job Responsibility:

  • Respond to all customer enquiries and ensure they are made aware of delivery and collection arrangements
  • Book incoming jobs onto company systems and allocate them to relevant depots
  • Work closely with Warehouse colleagues and customers to identify any discrepancies in stock movements
  • Assist with price quotations for movement of loads upon request
  • Provide cover for the Transport Team where required

Requirements:

  • Level 3 Customer Service or equivalent
  • Experience of using computer systems including Microsoft Excel and word
  • Experience of liaising with customers
  • Ability to compile, analyse and interpret relevant data
  • Ability to demonstrate an understanding of exceptional customer service
  • Ability to use initiative and be organised so that key tasks are completed fully and on time
  • Ability to work to set targets and deadlines
  • Excellent verbal and written communication skills
  • Proven arithmetic skills
  • Happy working with a team
What we offer:
  • Recruitment Referral Bonus Scheme
  • Annual pay review
  • Company sick pay
  • Long Service Bonus Payments
  • Free inhouse job specific training and development
  • Opportunity for career relevant apprenticeships
  • Free onsite parking
  • Free eye tests up to £25
  • Free tea/coffee/milk
  • Office/Warehouse to wheels scheme
  • Relaxed working environment
  • Employee Assistance Programme
  • Staff Discount Scheme

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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