Customer Service Assistant Job at JELD-WEN UK (Kissimmee)

Job Description

The customer service assistant is responsible for working in the office with various administrative responsibilities.

Review bills of materials and maintain them in the system
Answer incoming calls from customers and vendors
Month-end processing
Process credits and debits
Maintain all vendor files and contact information
Maintain a system of financial recordkeeping to include issuing receipts and recording payments
Follow established company safety policy and procedures
Be able to communicate effectively with Production Supervisors and co-workers
Administrative functions such as electronic and physical filing
scanning, copying, and organizing documents, and creating company documents
Maintaining electronic documents such as miscellaneous spreadsheets for the office etc
Entering receivers into the ERP software
Maintain the office supply stock levels and keep the office supply room organized
Assisting other departments administratively as needed
Other administrative functions
Other general duties as required by the management staff

Must be willing to accept and receive frequent training, supervision, and assistance from positions and supervisory personnel
Must have effective communication skills and be able to communicate with many levels of personnel effectively and tactfully in various situations and environments
Must be able to work in a team-oriented environment
Must be able and motivated to learn
The ability to work in a manufacturing and fast-paced environment
Have reliable transportation and be punctual and dependable for each assigned shift
Demonstrate a self-motivated attitude and ability to comprehend the importance and confidential nature of all information
Strong interpersonal and leadership skills
Strong communication, presentation, training and facilitation, project management skills are essential
Exemplary customer service skills and attention to detail
Strong analytical skills to analyze safety & health data
Excellent communication skills
Clear and precise communication skills and the ability to work within a team
Must be able to work overtime as needed
Must be able to pass a pre-employment physical examination and drug screen
High school diploma, associate degree preferred
One (1) year of administrative assistant experience is preferred
Must be proficient in Microsoft Office Suite products with advanced Excel skills
Share Point & Salesforce experience preferred
Previous to work efficiently in a fast-paced environment

competitive compensation & benefits packages
typically including medical & dental, generous leave policies, retirement program