This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Newcastle Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same. You will work an average of 35 hours per week on a rotating shift pattern, covering early shifts starting from approximately 06:00am and late shifts finishing up to 23:00pm. Previous customer service experience is beneficial but not essential, as full training will be provided.
Job Responsibility
Support passengers throughout journey
provide clear and accurate information on train times, platform details, journey planning, and ticketing queries
assist passengers with luggage, mobility needs, and general wayfinding
maintain visible presence across station
respond quickly to passenger needs
support safe and efficient flow of people during busy periods
Requirements
Reliable, proactive, customer-focused
strong communication skills
patience
ability to remain calm under pressure
flexibility for rotating shifts (06:00-23:00)
positive attitude
strong work ethic
genuine desire to deliver excellent service
proof of eligibility to work in the UK
successful drug & alcohol screening
Nice to have
Previous customer service experience
What we offer
Full training provided
structured training
ongoing development opportunities
potential pathways into longer-term or permanent roles