Customer Service Assistant

• Assist passengers with enquiries about train times, platforms, and station facilities
• Provide excellent customer service and clear travel information
• Carry out routine security checks around the station
• Monitor station activity and report any suspicious behaviour or safety concerns
• Support passengers with accessibility needs, luggage, and general guidance
• Handle customer issues or complaints in a calm and professional manner
• Work closely with station staff and transport authorities to maintain a safe environment

• Strong communication and interpersonal skills
• A proactive and responsible approach to safety and security
• Ability to remain calm under pressure
• Good level of physical fitness, as the role involves long periods on your feet
• Willingness to work long shifts, including early mornings, evenings, weekends, and holidays
• Previous customer service or security experience is desirable but not essential

Previous customer service or security experience is desirable but not essential

• Full training, including safety and security procedures
• Supportive and inclusive team environment