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Customer Service Assistant

socialvalueportal.com Logo

Social Value Portal Ltd

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Location:
United Kingdom , South West London

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

17.03 GBP / Hour
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Job Description:

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation! Available immediately, working Monday to Friday with no evenings / weekends needed. Possible opportunity to move to a permanent position if launch goes well and your performance is excellent.

Job Responsibility:

  • Dealing with customers via email, phone, webchat, WhatsApp and other communication channels
  • Assisting buyers and suppliers with platform navigation, order placement, payment questions, and account issues
  • Ensuring issues are resolved efficiently and accurately
  • Working with other teams to provide successful resolutions
  • Providing feedback from customers to help improve platform features and service processes
  • Supporting onboarding activities for new buyers and suppliers, ensuring they have a positive first experience
  • Maintaining up-to-date knowledge of platform functionality, policies, and promotions
  • Contributing to the development of FAQs, guides, and self-service resources for customers

Requirements:

  • Previous experience working as a Customer Service Assistant in an office-based setting, ideally with B2B experience
  • Friendly, patient, and detail-oriented communicator who enjoys helping people
  • Ability to thrive in fast-paced environments
  • Comfortable using digital platforms, and excited to play a key role in supporting a growing B2B marketplace
What we offer:
  • Monday to Friday day shifts
  • No evenings / weekends needed
  • Possible opportunity to move to a permanent position

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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