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Ganymede Logo Ganymede · Customer Service

Customer Service Assistant

United Kingdom, Darlington 13.00 GBP / Hour · Job Posted June 29, 2026
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Job Description

Kickstart Your Railway Career This Summer at Darlington Station! We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Darlington Station on a summer temporary basis. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.

Job Responsibility

  • Supporting passengers throughout their journey
  • acting as a key point of contact across the station
  • providing clear and accurate information regarding train times, platform details, journey planning, and ticketing queries
  • assisting passengers with luggage, mobility needs, and general wayfinding
  • maintaining a visible presence across the station
  • responding quickly to passenger needs
  • supporting the safe and efficient flow of people during busy periods

Requirements

  • Reliable
  • proactive
  • customer-focused
  • strong communication skills
  • patience
  • ability to remain calm under pressure
  • flexibility to work rotating shifts across a Sunday-to-Saturday rota
  • positive attitude
  • strong work ethic
  • genuine desire to deliver excellent service
  • must provide proof of eligibility to work in the UK
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