Customer Service Assistant, Allianz

Allianz

Location:
India, Gurgaon

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Efficiently and effectively review, resolve and respond to calls, emails, faxes, generated to Claims Inquiry Associates via internal departments, and/or customers, within targeted timeframes, while maintaining confidentiality and strict adherence to business ethics. Required to attain performance objectives on a monthly basis.

Job Responsibility:

Respond to incoming calls, emails, faxes, and requests from customers, providers, underwriters, and internal associates
complete callbacks to clients, providers, in order to provide information and resolve customer service issues
Interpret policies, and fully explain benefit coverage to customers regarding policies, benefits, and claim status
Process stop payments and re-issue cheques to ensure that the customer or provider received the correct payment
Perform administrative tasks such as opening short cut cases, printing out daily reports, sending forms, updating deferral code status to ensure quality control.

Requirements:

A minimum of 6-12 months experience in a customer service-related function
Ability to pay close attention to detail and multi-task
Superb verbal communication skills, specifically the ability to communicate professionally and articulately via phone/email with clients and colleagues
Demonstrated ability to use initiative and independent judgment in solving customer problems.

What we offer:

Personal and professional development opportunities
Large variety of course and target development programs
International mobility and career progression
Work well programs for health and wellbeing
Flexibility in planning and arranging for better work-life balance.

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Assistant