Customer service assistant

• Respond promptly and professionally to customer inquiries across various channels
• Provide accurate and comprehensive information about products, services, policies, and procedures
• Effectively troubleshoot problems and offer appropriate solutions, escalating when necessary
• Process customer orders, returns, exchanges, and refunds with precision
• Maintain accurate and detailed records of all customer interactions in their CRM system
• Collaborate with cross-functional teams to resolve complex issues efficiently
• Proactively identify opportunities to enhance customer satisfaction
• Stay updated on product knowledge and industry trends
• Adhere to service level agreements (SLAs), maintaining a high level of professionalism and empathy
• Contribute to a positive team environment through knowledge sharing and active participation

• High school qualifications or equivalent
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
• Experience using Customer Service software
• No immigration sponsorship available for this position

• Ability to accurately type a minimum of 25 words per minute
• Ability to interact professionally with others and work independently in a fast-paced environment
• Prior experience utilising a multi-line telephone system
• Strong problem-solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritise workload and complete responsibilities on time

Tools, training, and development opportunities to become an expert and build a long-term career with global possibilities