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Customer Service Assistant

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Office Angels

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Location:
United Kingdom , Stafford

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24570.00 GBP / Year
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Job Description:

Looking for a role where you can truly help people and brighten their day? Join our clients small yet mighty Customer Service team and become the friendly, reassuring voice that customers rely on. Every call is an opportunity to solve problems, provide support, and deliver exceptional service that keeps our customers coming back.

Job Responsibility:

  • Provide warm, proactive, and solution-focused support across all communication channels
  • Anticipate customer needs and offer guidance, resources, or next steps
  • Facilitate smooth onboarding and post-completion engagement
  • Monitor customer progress, escalating concerns when necessary
  • Support the delivery of webinars, workshops, and virtual learning events
  • Collaborate with Business Development and Finance to manage renewals, extensions, and billing queries
  • Maintain and update our CRM systems, ensuring data accuracy

Requirements:

  • Experience in customer service, or administrative roles
  • Strong written and verbal communication skills with a friendly tone
  • Ability to manage multiple tasks independently
  • Proactive mindset that anticipates customer needs
What we offer:
  • 25 days annual (plus bank holidays)
  • 1 additional day to take on your birthday or over a religious holiday
  • FREE parking
  • Private medical insurance

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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