Customer Service Assistant Job at Wickes (Cardiff)

Administrative Assistant in Customer Service

Immediate contract to permanent opportunity for an Administrative Assistant in C...

Location

United States , Virginia Beach

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

A minimum of 2 years of experience in an administrative role
Proven experience in providing excellent customer service
Demonstrable skills in Administrative Assistance
Proficiency in using CRM software for business operations
Strong interpersonal and communication skills
Ability to multitask and prioritize work according to urgency
Excellent organizational skills with attention to detail
Ability to work in a fast-paced environment
Proficiency in Microsoft Office Suite, particularly Excel and Word
Willingness to learn new tools and adapt to changes in procedures

Job Responsibility

Accurately and efficiently inputting customer orders and quotes into our system
Keeping a close eye on late purchase orders and taking necessary actions
Verifying and confirming purchase orders and inventory levels
Ensuring all necessary documents are electronically filed and up to date
Stepping up to provide support for phone call handling as and when required
Acquiring the necessary skills and knowledge for backup responsibilities within the Customer Service Representative (CSR) team
Utilizing skills in Administrative Assistance, Customer Service, and SAP to maintain customer satisfaction

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Customer Service Assistant

Join Our Client as a Customer Service Assistant! Are you a people person with a ...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Customer Service Experience: Previous experience in a customer-facing role is essential
Friendly demeanour: A warm, approachable attitude that makes customers feel welcome
Enthusiasm: A genuine passion for engaging with the public and promoting memberships

Job Responsibility

Engage with Customers: Connect with customers to drive annual memberships
Exceptional Service: Assist customers with inquiries, ensuring they receive top-notch support
Membership Benefits: Provide information on membership perks and our money-back offer on second visits

What we offer

Discount Vouchers: Save on a variety of high street brands
Eye Care Vouchers: Because we care about your vision
Pension Scheme Option: Secure your future with employer contributions
28 Days Paid Annual Leave: Earned weekly for your well-deserved breaks

Parttime

Customer Service Assistant

Are you passionate about delivering exceptional customer experiences? Do you thr...

Location

United Kingdom , Wakefield

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Clear and Concise Communication
Team Player
Customer Focus
Basic skills in MS Office (Word and Excel)

Job Responsibility

Provide Amazing Service: Demonstrate a clear understanding of customer needs by taking ownership of queries and driving them to resolution
Collaborate Across Departments: Work closely with various teams to develop solutions for customer issues, ensuring smooth operations
Accurate Reporting: Prepare timely reports on customer order fulfilment and KPIs to help the business track progress
Manage Customer Data: Input and maintain data accurately in customer systems, ensuring all information is up to date
Handle Customer Orders: Process orders efficiently via various systems, ensuring a seamless experience for customers

What we offer

A collaborative and cheerful work environment where your ideas are valued
Opportunities for professional development and career progression
A chance to be part of an organisation that prioritises customer satisfaction and team spirit

Fulltime

Customer Service Assistant

Join as a Customer Service Assistant in an Out of Hours role for Facilities Mana...

Location

United Kingdom , Livingston

Salary:

25000.00 - 27000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service
ability to work independently
great timekeeping and communication skills
organized and reliable
ability to multitask and work well with others
proficiency in Microsoft Office
ability to quickly learn in-house systems
bonus points for experience in Facilities Management or Help Desk

Job Responsibility

Answer incoming calls
log and dispatch job orders
handle client queries
prepare job quotes
keep systems updated
work closely with suppliers and clients
provide high-quality customer service

What we offer

Remote setup
flexible schedule (4 days on, 4 days off)
28 days holiday
equipment provided
career growth opportunities
supportive team

Fulltime

Customer Service Assistant

Remote Customer Service role with flexible hours and career growth opportunities...

Location

United Kingdom , Livingston

Salary:

26000.00 - 28000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer service
knowledge of Microsoft Office especially Excel
ability to work independently
great timekeeping and communication skills
organized, reliable, and checklist-oriented
multitasking skills
ability to collaborate with others

Job Responsibility

Answering incoming calls
logging and dispatching job orders
handling client queries and preparing job quotes
keeping systems up to date and clients informed
working closely with suppliers and clients
providing exceptional service

What we offer

Remote freedom
flexible schedule
career growth
supportive team
28 days holiday
all equipment provided

Fulltime

Customer Services Assistant

Temporary Customer Services Assistant position with a leading specialist in fina...

Location

United Kingdom , Orpington

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service background
Excellent communication skills with ability to remain calm under pressure
Strong attention to detail and proficiency in MS Office
Results-driven mindset with excellent time management skills
Ability to adapt to fluctuations in workload and work effectively as part of a team

Job Responsibility

Engaging with customers and prospects to provide product information and support through application process
Building relationships with customers, answering queries, and addressing new product and renewal inquiries
Processing new business applications and ISA transfers while ensuring timelines and quality standards are met
Handling inbound and outbound calls with accuracy and professionalism
Maintaining detailed records through data input and scanning of correspondence
Collaborating with Field Team to enhance knowledge of Police affinity group
Assisting with service improvement initiatives and additional duties assigned by Chief Executive Officer

Fulltime

Customer Service Assistant

IKEA Cardiff invites enthusiastic and friendly people to join the Customer Relat...

Location

United Kingdom , Cardiff

Salary:

12.60 GBP / Hour

IKEA

Expiration Date

Until further notice

Requirements

Experience of working in a team environment
passion for learning
enthusiasm for offering a superb customer experience
fast-paced role willingness to serve many customers.

Job Responsibility

Support in After Sales / Customer Returns area
resolve issues and process refunds/returns
aim to create a positive experience for customers
work together with colleagues in other functions
greet customers
assist customers in check-outs and returns desk
support customers at tills and self-serve scanning area
build loyalty by listening and offering informed solutions.

What we offer

15% IKEA discount
discount portal for High Street retailers
life assurance of 4 times pay
enhanced statutory pension contributions
interest-free loans
end-of-year gift
family-friendly policies and benefits
growth opportunities.

Parttime

Customer Service Assistant

Join us as an Customer Service Assistant to help us on our journey to providing ...

Location

United Kingdom , Norwich

Salary:

26026.00 GBP / Year

Evaro

Expiration Date

Until further notice

Requirements

Clear, empathetic communication skills, both written and verbal
Ability to handle customer queries efficiently via phone, chat, and email
Willingness to learn — Zoho Desk, CRM tools, and Microsoft Office
Strong organization skills, tech savviness, and openness to learning new tools such as AI and LLMs
Proven ability to thrive in fast-paced environments and work effectively both independently and within a team

Job Responsibility

Respond to patient and customer queries using Zoho Desk
Ensure that raised queries are responded to in a timely manner
Handle both inbound and outbound phone correspondence via Zoho Desk and CRM
Deliver quick responses to patients via our live chat service
Be proficient using the Microsoft Office Suite
Use/learn to use AI and LLMs to help facilitate your workload

What we offer

Career progression opportunities
Supportive, friendly, team-focused environment
Structured onboarding

Fulltime

Customer Service Assistant

Wickes

Location:
United Kingdom , Cardiff

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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Job Posted:
February 16, 2026