Customer Service Assistant Job at 360 Resourcing Solutions (St Ives)

Customer Service Assistant

360 Resourcing Solutions

Location:
United Kingdom , St Ives

Category:
Customer Service

Contract Type:
Not provided

Salary:

23901.08 GBP / Year

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Job Description:

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department. Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for phoning up new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first. A determined focus on targets, customer service, and overall performance will be key to your success, as will a strong sense of teamwork.

Job Responsibility:

Manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department.
Phone up new referrals within the SLA and booking in agent valuations.
Be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.
Work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments.

Requirements:

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.
You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.
You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.
It is helpful for candidates to have some experience of having worked in a busy office setting at some point previously.

What we offer:

25 Days Holiday Plus 8 Days' Public Holiday
Pension
Option To Buy Or Sell Holiday
Life Assurance
Employee Assistance Programme
Enhanced Maternity, Paternity & Adoption Pay
Free Conveyancing Legals
GP-24 Hour Service
Retail Discounts
Quarterly bonus.

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Parttime

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