Customer Service Assistant Job at 360 Resourcing Solutions (Birmingham)

Customer Service Assistant

360 Resourcing Solutions

Location:
United Kingdom , Birmingham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

13.10 GBP / Hour

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Job Description:

We’re Hello Student, part of the Empiric Student Property Group. With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience. Be a part of that unforgettable service! We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!

Job Responsibility:

Create a “home away from home” community for students
Plan exciting social events and deliver stand-out check in/check-out experiences
Handle complaints with care and ensure students feel supported
Drive great reviews and high customer satisfaction scores
Help meet city revenue and sales targets
Stay on top of local trends and competition
Smash sales targets and boost re-booking
Balance financial performance with customer happiness
Engage with local communities through volunteer days and charity efforts
Promote recycling, energy-saving, and other echo friendly practices
Be an advocate for positive social and environmental change
Keep buildings safe, clean, and well maintained
Promote a positive safety culture, handling emergencies and reporting incidents as needed
Stay up to date with training and always prioritise health and safety

Requirements:

Experience in PBSA, hospitality or a similar field
Proven background in customer service, compliance, and sales
Ability to juggle multiple priorities and problem-solve effectively
Enthusiasm for fostering community and driving results

What we offer:

25 days holiday entitlement (pro rata for part time colleagues)
Have your birthday off
8% pension (7.5% employer / 0.5% employee) contribution
SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
Access to Reward Gateway and enjoy discounts with a number of leading retailer
Cycle 2 Work Scheme
Service Award Scheme (one day per year up to 5 years’ service)

Additional Information:

Job Posted:
February 21, 2026

Work Type:

On-site work

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