Customer Service Assistant, IKEA

IKEA

Location:
United Kingdom, West Midlands

Category:
Customer Service

Contract Type:
Employment contract

Salary:

12.60 GBP / Hour

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Job Description:

A Customer Service Co-worker at IKEA supports customers with returns, exchanges, and inquiries, while also ensuring a smooth and friendly experience throughout the checkout and shopping process

Job Responsibility:

You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines
You ensure our store is always a safe and secure environment for visitors and colleagues and follow cash handling procedures to ensure the security of money handling
You ensure accurate scanning of all products to allow our customers to have full availability of our range

Requirements:

You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
You have a customer first mindset, where you make the customer feel valued and supported in everything you do
You are computer literate and able to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest-free loans
IKEA provides free hot and cold drinks fruit, salad bar, and a free healthy hot main meal choice every day as well as access to the subsidised co-worker canteen
Interest-free loan - IKEA loans, interest-free, money to buy specific IKEA products, a range of tech products, exercise equipment and memberships, solar panels and much more

Additional Information:

Job Posted:
May 21, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Service Assistant