Customer Service Assistant Job at Bison Transport (Winnipeg)

Job Description

Bison's Customer Service division offers safety, reliability and exceptional customer service ensuring on-time pickup and delivery of shipments. The Customer Service Assistant (CSA) is responsible for performing duties dealing with the day-to-day coordination of freight and truck movement in a particular region. In supporting their regional team, the CSA will have routine customer contact and be able to execute the detailed and administrative work. The successful candidate is required to learn new computer programs and systems applications along with learning a working knowledge of the industry and Bison's network including new terminology and a detailed knowledge of North American geography.

Job Responsibility

Accountable to enter designated orders for the assigned region, confirming all details are updated and the orders are complete for dispatch with all necessary information
Updating customers on status of shipments as requested and producing and distributing regular reports of status for selected accounts
Ensuring Shipping and delivery appointments are secured and updated in the system with a prescribed lead time
Building relationships with shippers and consignees in order to manage appointment scheduling that meets the needs of the customer, as well as Bison's operation
Handing customer inquiries off the general queue in a pleasant and efficient manner

Requirements

Prior Transportation, and/or Logistics experience is an asset
Sound analytical and critical thinking skills
Proven communication and time-management skills
Proven ability to provide exceptional customer service to internal and external customers
Ability to communicate both in-person and over the phone
High attention to detail and accuracy integrity with data collection and order entry
Ability to thrive in a fast-pace, deadline-oriented environment
Strong customer service and relationship-building skills
Strong ability to adapt to varying situations
Strong organizational skills with the ability to multitask, manage multiple accounts, competing priorities and meet timelines

What we offer

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

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