Customer Service Assistant Job at 360 Resourcing Solutions (St Ives, Cambridgeshire)

Job Description

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department. Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for phoning up new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first. A determined focus on targets, customer service, and overall performance will be key to your success, as will a strong sense of teamwork.

Job Responsibility

Manage their own case load in an exemplary manner, encompassing best practices and the SLA's set within the department
Responsible for phoning up new referrals within the SLA and booking in agent valuations
Responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first
Being the first point of contact to our customers and leaving them with an excellent first impression
Work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments

Requirements

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities
You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support
You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure
It is helpful for candidates to have some experience of having worked in a busy office setting at some point previously

What we offer

Quarterly bonus (£25,901.08 OTE)
25 Days Holiday Plus 8 Days' Public Holiday
Pension
Option To Buy Or Sell Holiday
Life Assurance
Employee Assistance Programme
Enhanced Maternity, Paternity & Adoption Pay
Free Conveyancing Legals
GP-24 Hour Service
Retail Discounts

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