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360 Resourcing Solutions · Customer Service

Customer Service Assistant

United Kingdom, Staplehurst 10.85 - 12.71 GBP / Hour · Job Posted June 09, 2026

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Job Description

We’re looking for a friendly, reliable Customer Service Assistant to join our team for the busy season. You’ll be the first point of contact for guests and customers, helping to deliver the warm, professional experience Balfour Winery is known for. This role is ideal for someone who enjoys working with people, communicates clearly, and thrives in a fast-paced environment.

Job Responsibility

Greeting visitors and providing excellent customer service at all times
Handling customer enquiries by phone, email, and in person
Supporting the retail and hospitality teams with day-to-day tasks
Assisting with bookings, tours, and general guest information
Maintaining a tidy, welcoming shop area
Processing sales and payments accurately
Providing general administrative support where required

Requirements

A positive, approachable attitude
Strong communication and people skills
Good organisational ability and attention to detail
Comfortable using basic computer systems
Ability to stay calm and professional during busy periods

Nice to have

Previous customer service experience

What we offer

Monday-Friday, 9am-5pm working pattern
Supportive team environment
Training provided
Seasonal contract with the potential to become permanent for the right person

360 Resourcing Solutions - All Job Offers

10.85 - 12.71 GBP / Hour · Staplehurst

Customer Service Assistant

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