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Customer Service Assistant

United Kingdom, Bracknell, Berkshire Employment contract 28000.00 - 30000.00 GBP / Year · Job Posted May 28, 2026
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Job Description

Customer Service Assistant - Permanent Home-based, working remotely £28,000 - £30,000 (dependent on experience) Are you passionate about delivering outstanding service and making supply chains run smoothly? We're exclusively partnered with a family-run distributor within the speciality ingredients sector to hire a Customer Service Assistant who will play a key role in delivering exceptional administrative support to the Customer Service Manager. This is a brilliant opportunity for someone who enjoys a fast-paced, detail-driven environment and wants to build a long-term career within a specialist technical industry.

Job Responsibility

  • Providing administrative support to the Customer Service Manager and external customers
  • Updating a variety of technical documentation including SDS and COSHH forms
  • Liaising with customers to discuss and update product specifications
  • Keeping track of annual COSMOS certificate updates
  • Accurately processing customer orders, ensuring correct pricing and documentation
  • Informing customers and sales teams of order progress

Requirements

  • Experience in customer service or B2B order management
  • Or recently graduated in Chemistry, Cosmetic Science or similar looking to pivot into a customer-facing role
  • Confident using business systems such as ERP/order processing tools and Excel
  • Highly organized with excellent attention to detail and a right-first-time mindset
  • Able to prioritize effectively in a busy environment and work independently from home
  • A positive communicator who enjoys collaborating with colleagues and external partners
  • A full UK driving licence

What we offer

  • Join a successful, family-run business within the speciality ingredients market
  • Varied, meaningful work that directly supports commercial and operational success
  • A supportive, friendly team environment
  • Opportunity to develop supply chain, customer service and technical product knowledge
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