Customer Service Assistant Job at Napier City Council (Napier)

Customer Service Assistant

Napier City Council

Location:
New Zealand , Napier

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

52300.00 - 61500.00 NZD / Year

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Job Description:

Join Hawkes Bay Museum as a Customer Service Assistant and be at the heart of every visitor’s experience. This role combines front-of-house service, retail, tours, events, and volunteer support, ensuring our museum runs smoothly and every visitor leaves inspired. You’ll engage with the community, share our stories, and contribute to a welcoming, fun, and inclusive environment while supporting Hawkes Bay Museum's wider programmes and initiatives.

Job Responsibility:

Deliver welcoming, efficient, and knowledgeable front-of-house service for all visitors, tours, and events
Support retail, admissions, volunteer coordination, and public programmes, ensuring high standards and smooth operations
Engage with visitors, schools, and community groups, sharing information about Hawkes Bay Museum, exhibitions, and Hawke’s Bay attractions
Contribute to a positive, collaborative team environment and continuous improvement of systems, processes, and experiences
Play a key role in supporting Hawkes Bay Museum's Friends programme, volunteer activities, and community engagement initiatives

Requirements:

Experienced in delivering consistently high-quality customer service in a public-facing role
Strong communicator with effective interpersonal skills and a calm, solutions-focused approach
Highly organised, with excellent time management and the ability to work autonomously while staying connected to the team
Flexible, collaborative, and committed to contributing to a fun, positive, and inclusive working environment
Confident with Microsoft Office, digital systems, cash handling, and adapting processes to improve efficiency

What we offer:

5 weeks annual leave after 2 years service
Discounted Health Insurance Work Scheme + Eye Test Subsidy
Retailer Discounts + Study assistance
Employee Assistance Program (OCP)
Quarterly values awards + Birthday vouchers + Social club
Free flu vaccinations (annual)
Ka Awatea Cultural Wānanga + NCC Kapa Haka
Te Reo Māori language classes

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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