Customer Service Assistant, IKEA

IKEA

Location:
United Kingdom, Reading

Category:
Customer Service

Contract Type:
Employment contract

Salary:

13.25 GBP / Hour

Save Job

Apply Position

Job Description:

A customer service assistant at IKEA is responsible for creating a positive shopping experience for customers.

Job Responsibility:

You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised
You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately
Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts
Ensuring our customers have a great checkout experience

Requirements:

You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision
You have a strong customer first mindset, where you make the customer feel valued and supported in everything you do
Experience in a fast paced customer service environment
Computer literate and able to work with technology
The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:
May 31, 2025

Employment Type:

Parttime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Customer Service Assistant