Customer Service Assistant Job at 360 Resourcing Solutions (London)

Customer Service Assistant

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

14.07 GBP / Hour

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Job Description:

VervLife is looking for a Customer Service Assistant to join their dynamic team at our Old Oak property in London. The Customer Service Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Working hours are 8am - 8pm on a 4-on-4-off rotating shift pattern.

Job Responsibility:

Community care, Engagement and Satisfaction
Lettings Management
Financial Management Support

Requirements:

Lead front of house and telephone support
managing and dealing with day-to-day queries
Develop and maintain relationships with the members
Ensure that a high level of customer service and satisfaction is achieved
Assisting with the development of member experience through programming, initiatives, events and administration
Actively engage with members through various online platforms
Assist with visual promotions
Be proactive and inform the management team of any problems
Actively seek and act on member feedback
Ensure visitors and contractors are signed in and out
Deliver best-in-class service
Maintain systems with up-to-date customer feedback
Set up and clear down of members events
Undertake any reasonable ad hoc duties
Assist with lettings and the customer journey
Have a full understanding of all products and services
Provide general administrative support
Liaising with external contractors
Preparing membership agreements
Co-ordination of contractual agreements
Feedback application status
Audit enquiry and membership agreement paperwork
Gathering client data
Dealing with members enquiries
Maintain Enquiries Email inbox
Deliver best-in-class viewings
Analysing reports and bookings
Be fully aware of company financial targets
Implementation of financial controls
Use of computerised internal booking and finance package
Communicate with management team credit control issues

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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