Customer Service Assistant Jobs

Coventry Building Society

Location:
United Kingdom, Oxford

Category:
Banking

Contract Type:
Not provided

Salary:

24150.00 GBP / Year

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Job Description:

We’re looking for a friendly, helpful person to join the team in our Oxford City Centre branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner.

Job Responsibility:

Supporting a wide range of customers
Finding solutions for our customers
Keeping up to date with our services, policies and procedures
Staying on top of admin
Dealing with cash transactions carefully and accurately
Taking telephone calls for our greater Customer Service area

Requirements:

Current experience in a customer focused role (e.g. retail, hospitality or call centre)
Experience of interacting directly with customers and providing a great service on a daily basis
Good attention to detail with experience of processing customer details or data accurately

Nice to have:

Experience of cash handling
Following policies and processes
Ability to deal with more challenging or sensitive customer situations

What we offer:

25 days holiday a year plus bank holidays and a holiday buy/sell scheme
Annual discretionary bonus scheme
Personal pension with matched contributions
Maternity, paternity and shared parental leave
Extensive wellbeing support
Life assurance (6 times annual salary)

Additional Information:

Job Posted:
December 07, 2025

Expiration:
December 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Assistant